Frequently Asked Questions
Everything you need to know about our premium hearing accessories.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.
What is your return policy?
We offer a 45-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it for a full refund, no questions asked.
Do the devices come with a warranty?
Yes, every Audien Hearing product includes a 1-year manufacturer warranty that covers defects in materials and workmanship.
Are your hearing products rechargeable?
Most of our models feature USB magnetic charging, providing up to 20 hours of continuous use on a single charge for your convenience.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as digital wallets like PayPal and Apple Pay.
Is a hearing test required before purchasing?
No professional hearing test or prescription is required to purchase our devices. They are designed to be ready to use right out of the box.